Designing the Future of Learning
With over two decades of experience across Microsoft, Hootsuite, and higher education, I lead the intersection of learning science and digital innovation. My work focuses on creating systems that empower people to master complex technology through strategic content design and human-centered digital experience.
At the core of my philosophy is a deep curiosity for how people learn. I believe that technical content should be as accessible as it is powerful. By blending editorial rigor with engineering precision, I help organizations build the learning ecosystems they need to thrive in an AI-driven world.
Career Journey
A career at the intersection of content strategy, customer education, technical learning, and digital experience.
2022 — 2026
Director of Content, Microsoft
Led global content teams across Azure Patterns & Practices and Azure for Operators. Set strategy for enterprise architecture guidance and learning experiences, while directing the post-acquisition integration of documentation and training teams from Affirmed Networks, Metaswitch Networks, and Microsoft into a unified content organization.
2020 — 2022
Digital Experience and Content Leader, Hootsuite
Led digital experience, content, and platform initiatives across a global ecosystem, connecting CMS strategy, customer journeys, content operations, and technology.
2019 — 2020
Content Strategy Leader, Avalara
Expanded my experience beyond the Microsoft ecosystem, leading content strategy and digital programs within a rapidly growing cloud software company.
2001 — 2019
Learning, Content, and Technology Leader, Microsoft
Built and led programs, teams, and digital experiences that helped technical audiences understand, adopt, and successfully use complex Microsoft technologies.
1997 — 2000
Instructional Designer & Web Developer, Kansas State University
Created educational multimedia, developed digital learning experiences, rebuilt a college website, and trained faculty, staff, and students to use emerging technologies.
1991 — 1996
Petty Officer Third Class, U. S. Navy
Served as a dental technician and hospital corpsman, developing an early foundation in leadership, teamwork, adaptability, and service.
Education
I am currently pursuing an M.S. in Learning Design and Technology to deepen my expertise in learning science, experience design, and emerging technology.
2026 — Current
M.S. in Learning Design & Technology, expected 2028
2017 — 2019
George Mason University
Online
B.S. in Computer Information Technology
Western Governors University
Online
Patents & IP
Patent US 20240385832 A1
GENERATION OF TECHNICAL DATA
Role: Lead Inventor
Filed: May 2023
Published: November 2024
Status: Pending
An AI-enabled approach for generating and improving technical content from source code, ticketing systems, and related development data. The system applies large language models to use cases including release notes, error messages, and accessible image descriptions.
Certifications
Microsoft
Azure Fundamentals
Cloud concepts, Azure services, workloads, security, and privacy.
Workboard
Certified OKR Coach
Strategic alignment, focus, and transparency through OKR leadership.
EARLIER CERTIFICATIONS & CREDENTIALS
CompTIA A+ • CompTIA Network+ • CompTIA Security+ • CompTIA Project+ • AWS Certified Cloud Practitioner • ITIL® Foundation Certification in IT Service Management • LPI Linux Essentials • Microsoft Certified Solutions Developer (MCSD) • Microsoft Certified Database Administrator (MCDBA) • Microsoft Certified Professional (MCP)